When the furniture comes into our warehouse you will be contacted by our logistics department to arrange a suitable date for delivery, we will wherever possible try to arrange a delivery for am or pm. When you have arranged the delivery you will be asked to pay any outstanding balance on your order; all this maybe done over the phone.
Please note we are only able to deliver goods to the address that your credit or debit card is registered at. If delivery to another address is required then please enquire with the store for different payment methods.
If you live within 50 miles of the store we will not charge for the delivery service and we will for a small charge remove the old furniture you are replacing (please phone the store for details).
Over 50 miles the delivery charge will have been included in your order; unfortunately we can not remove your old furniture.
In most cases delivery will be by one of our own delivery vehicles. The delivery drivers will phone you approximately 30 minutes prior to arrival at your home.
At your home our delivery team will assess where the goods are going and put down blankets and protective covering where necessary. The goods will be delivered into your home put in position, assembled and unwrapped. All the wrappings will be removed and taken away for recycling.
On the odd occasion we are unable to deliver the goods because the access is poor we will return the goods to our warehouse and arrange a re delivery once the necessary steps have been taken to allow access i.e. doors removed or windows removed. There may be a small charge if there was a delivery charge on the original order but this will be discussed with you. Unfortunately we are unable to remove doors and windows on your behalf.
Once in place you will be asked to inspect the furniture and sign to confirm it is in good condition.
The invoice and any Guardsman certificates will be left with you.
You are ready to start enjoying your new purchase!
We Will Not Be Beaten On Price
We offer you the peace of mind that in addition to our traditional values of quality products and service, we will not be beaten on price. In the unlikely event that you find an identical item of merchandise at a lower price and on the same terms and conditions we will gladly refund the difference.
This price promise is for all of our products including the famous brands we sell.
We check the prices of all our competitors to ensure that our prices are the lowest in the area. Our prices include free delivery within a 20 mile radius of the store together with an unpacking and set up service on all upholstery, dining furniture, beds and bedroom furniture.